I once saw a Chick-fil-A employee yell at customers in the drive-through line.
The employee sounded frustrated. It was around lunch time, so Chick-fil-A was busy. Employees were outside taking orders on both lines before the customers merged into one lane to wind around toward the window to pick up their orders. As is the nature of drive-through lines, the traffic was very stop-and-go, so a lot of customers were on their phones while in line, resulting in a number of customers caught off guard when the line started moving.
I heard the employee yell, “Pull forward!” as she motioned for the cars to keep moving, but her overall tone was more peeved than patient. She made a couple of other remarks that further reflected her mood, each one surprising me and, admittedly, somewhat disturbing me. Her comments and tone seemed out of character for a Chick-fil-A employee.
Experience has taught us that Chick-fil-A employees behave differently than employees elsewhere. There’s a calmness to their demeanor, a patience to their interactions, and a genuineness to their service. We know them to be held to a higher standard, and we’ve come to expect that high quality of character when we visit a Chick-fil-A. So when I saw an employee who seemed to act in a way that ran contrary to that standard, the experience struck me as wrong. Things aren’t supposed to be this way, right? Something’s off here.
You can find the same kind of experience when you pay attention to how we as Christians sometimes act online. Christians, those people who are supposed to look like Jesus in the world, the group that is supposed to reflect a different set of values and a different approach to life, sometimes act in ways that seem contrary to the way Christ acted. Rather than reflecting humility, we demonstrate arrogance. Rather than embracing lowliness, we fight for power. Rather than loving the body of believers, we slander and bite and draw dividing lines within the fold. When we consider the standard, however, we should feel the same sense of surprise as we feel when he hear a Chick-fil-A employee shout at customers. We should be a bit disturbed at the dissonance between the character of Christ and the behavior of his people.
And I think the critique should start with oneself. I am often a fearful man, doubtful of my Lord’s goodness and unfaithful to his commandments. I am often an arrogant man, desiring recognition and glory and kicking against anything that might reveal my weakness. I am often a sinful man, choosing self over God and others.
By grace, however, I’m not lost in my sin. The Lord has saved me and remade me, and he enables me to follow him. I fall short, but I find encouragement to keep walking. I fail, but I find mercy for my failures. As I see all the varied ways I fall short of the glory of God, I find fresh ways the Lord meets me with love. And I pray I will be conformed more and more to the character of Christ, that I might better reflect him day by day.