Out of Character

I once saw a Chick-fil-A employee yell at customers in the drive-through line.

The employee sounded frustrated. It was around lunch time, so Chick-fil-A was busy. Employees were outside taking orders on both lines before the customers merged into one lane to wind around toward the window to pick up their orders. As is the nature of drive-through lines, the traffic was very stop-and-go, so a lot of customers were on their phones while in line, resulting in a number of customers caught off guard when the line started moving.

I heard the employee yell, “Pull forward!” as she motioned for the cars to keep moving, but her overall tone was more peeved than patient. She made a couple of other remarks that further reflected her mood, each one surprising me and, admittedly, somewhat disturbing me. Her comments and tone seemed out of character for a Chick-fil-A employee.

Experience has taught us that Chick-fil-A employees behave differently than employees elsewhere. There’s a calmness to their demeanor, a patience to their interactions, and a genuineness to their service. We know them to be held to a higher standard, and we’ve come to expect that high quality of character when we visit a Chick-fil-A. So when I saw an employee who seemed to act in a way that ran contrary to that standard, the experience struck me as wrong. Things aren’t supposed to be this way, right? Something’s off here.

You can find the same kind of experience when you pay attention to how we as Christians sometimes act online. Christians, those people who are supposed to look like Jesus in the world, the group that is supposed to reflect a different set of values and a different approach to life, sometimes act in ways that seem contrary to the way Christ acted. Rather than reflecting humility, we demonstrate arrogance. Rather than embracing lowliness, we fight for power. Rather than loving the body of believers, we slander and bite and draw dividing lines within the fold. When we consider the standard, however, we should feel the same sense of surprise as we feel when he hear a Chick-fil-A employee shout at customers. We should be a bit disturbed at the dissonance between the character of Christ and the behavior of his people.

And I think the critique should start with oneself. I am often a fearful man, doubtful of my Lord’s goodness and unfaithful to his commandments. I am often an arrogant man, desiring recognition and glory and kicking against anything that might reveal my weakness. I am often a sinful man, choosing self over God and others.

By grace, however, I’m not lost in my sin. The Lord has saved me and remade me, and he enables me to follow him. I fall short, but I find encouragement to keep walking. I fail, but I find mercy for my failures. As I see all the varied ways I fall short of the glory of God, I find fresh ways the Lord meets me with love. And I pray I will be conformed more and more to the character of Christ, that I might better reflect him day by day.


Photo by Alex Knight on Unsplash

I make my pray’r to you.

I make my pray’r to you. You answer, “No.”
And I don’t understand your reasoning.
I ask to stay, but you call me to go.
‘Tis daily bread with bitter seasoning.
I try to turn my grief into a gift:
My heart’s desires become my offering.
But I can’t see the rescue in the rift,
And sov’reign love feels much like suffering.
In seasons such as this, my faith is stretched,
A stretching that is needed though it hurts.
And through the test, your grace and truth are etched
Upon my heart more deeply and convert
My ignorance and fear to trust in you,
The God of love who’s making all things new.


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Redeem

How can you redeem what I have done?
I have sought solace in sin,
worshiped idols, chose
self over you.
True,
you are sovereign still,
ruler over every realm.
But how I rebel,
rejecting life,
desiring death.
I wound
myself as well as
those I love
less than I love myself
but more than I love you.
I have no excuse,
no plea but your pardon,
no hope but your help.
Salvage me
that I might be useful,
perhaps even
faithful.
May it be.
Have mercy.
Redeem even me.

Photo by Zane Lee on Unsplash

Verbal Camouflage

Verbal camouflage: the art of saying enough to blend in but not enough to stand out from any conversation where you don’t know the subject matter well.

I like to think I’m pretty well versed in this type of speech. For example, I know just enough about sports to blend into an average conversation. With my limited arsenal of roughly one to five facts or anecdotes per popular sport, I can sort of follow a conversation, insert a comment when relevant, and make it through the discussion without my ignorance showing too clearly. As a bonus, if I can maintain my cover long enough, I can sometimes pick up an additional bit of info I can use in a later conversation. If all goes well, nobody knows how little I actually understand.

Verbal camouflage works for many subjects: sports, coffee, fashion, politics, music, internet controversies, etc. The practice can work in at least two ways. The first way is the way of humility. Stay silent, listen well, and learn. The goal here isn’t to appear more knowledgeable or to hide our true selves (most of my friends recognize how little I know about most things). Rather, the goal is to learn without distracting from ongoing conversations.

The second way is the way of pride. Here, we try to share what we know in order to look better in the eyes of those around us. We attempt to bluff our way to acceptance, hiding our weakness behind a mask of knowledge. Maybe we’re afraid our ignorance would deny us friends or would keep us from the circles we want to inhabit. Maybe we’re just insecure with our limits. For whatever reason, however, we choose talking over listening, assuming rather than learning. Sadly, we can sometimes get away with it. Sadder still, we sometimes try this approach with God.

I’m learning that we can’t fake things with him, though. I may know the right words to say to convince a friend I’m doing alright. I might be able to fake my way through a conversation about spirituality. But I can’t do such things with God. He knows my heart better than I do. He sees my weakness, my ignorance, my pride, my insecurity. He sees where I’m falling short in my love and my obedience. He sees it all. And while I may be able to hide from others, I can’t hide from him. If I sing about surrender or pray about dependence, he knows whether or not I really mean it.

Thankfully, God gives mercy and grace in great abundance. He reveals my ignorance, my weakness, and my need of him, and he meets me with instruction, strength, and help. He disciplines me for my good, convicting me of sinful ways and leading me in righteous ways. He provides, protects, and keeps his promises. I am weak. He is strong.

I’m trying to be more open before him, more sensitive to his Spirit, more humble in my walk. I’m beginning to learn, slowly, where before I would assume knowledge and speak hastily. I’m beginning to grow, slowly, as I learn to trust him more. I’m beginning to operate with a better understanding of my limits, looking to him for help. I’m not good at any of these things, but, by his grace, I think I’m getting better. And I pray he is pleased with me.


Photo by Rod Long on Unsplash

God’s Grandeur Considered

As Hopkins saw, your grandeur does not pale,
Does not diminish though we sin and stain
Ourselves and earth. We work in pride and pain.
And through it all, your purposes prevail.
How can it be that we, so foul and frail,
Do not exhaust your grace? For grass and grain
And goodness still persist. You give us rain
And wrap us in provision. Though we fail
To follow, you forgive and give us love,
Your character conveyed in ev’ry sign
And ev’ry word, a freshness undefiled.
Decay, despair, and death touch not the dove
Who brings in darkness brightness so divine
And choicest comforts for the fearful child.


This poem was inspired by Gerard Manley Hopkins’s poem “God’s Grandeur,” drawing on some of his themes and imagery and asking some further questions.

Photo by Tyssul Patel on Unsplash

At the End

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How many little moments will we find
Were not without significance at all
But were the subtle graces of a kind
Untarnished by the twistings of the fall?
How many hours of testing will reveal
Themselves to be the reasons for our joys?
How many wounds will show they served to heal?
How many pains upset the serpent’s ploys?
How many seasons thought to have no end
Did end one day with mercy fresh and new?
How many things seemed only to offend
But deepened both my love and faith in you?
How often is there more than eyes can see?
How little do we understand of thee.


Photo by Alexander Slash on Unsplash